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We're currently looking for:

General Manager | Deputy General Manager Casual Game Operators

Escape Rooms Durham are looking for a new Deputy General Manager to work part time as a supervisor at Escape Rooms Durham. The job will require the successful applicant to deputise for the general manager. This would be required when the general manager is indisposed due to illness, holiday, or any other reason.  The applicant will have an enthusiastic interest in Escape room, gaming, live events, theatre, customer service and hospitality.

Previous experience in management or assistant management is preferred. The position is part time. 

Job Title:

Deputy General Manager - Reporting to general manager and company Directors

Terms of Employment:

General pay is at least £10.50 per hour.

At least 20 hours per week will be worked - More available based on staff and hour availability. 

Duties will include:

Stage managing 'Escape Games' at Escape Rooms Durham

Greeting players, answering any questions they have, and giving the pre / post game briefing in a fun and entertaining way.

Health and safety supervision

Taking bookings and handling payments both in person and over the phone

Cleaning duties including hoovering, polishing, dusting, cleaning customer toilets, maintaining cleanliness of all areas, emptying bins etc.

Maintenance of props and set pieces and up keep of game equipment.

Driving sales of Escape Rooms Durham products, as well as the wider product portfolio of Grim Up North LTD including radio advertising. 


Deputising the following management Duties:

Overseeing all elements of Escape Room management.

HR – Managing staff and giving direction.

Overseeing staff welfare and health and safety

Reporting any ongoing problems to company directors.

Overseeing the quality of gaming equipment and managing maintenance.

Building the monthly rota

completing weekly pay roll

Completing numerous admin reports quickly and efficiently.

Working with company directors to form sales strategy's

Carrying out direct sales to client

Making key decisions with short notice to solve problems and ensure smooth running of the company.

Conducting job interviews for new staff alongside company directors.

Take part in weekly progress meetings with company directors.

Be willing to be flexible with hours of work, especially during busy periods.

Managing the build process of new games and attractions.

Conducting off site events for Escape Rooms Durham

Essential Skills:

An outgoing, fun and confident manner.

Confident with public speaking and "briefing" players.

Impeccable customer service skills

The ability to solve problems quickly and efficiently.

Ability to work well under pressure and make key decisions

An ability to foresee problems before they occur.

Ability to manage a team, including staff members with little work experience.

Working as part of a team

Polite and well humoured.

ICT Skills.

An understanding of running live public events such as concerts / theatre / Family leisure.

An understanding of 'Escape Games' as a concept.

An ability to leave personal business at the door to give every single customer an entertaining and fun experience.

A drive to want to create a fantastic experience for our customers.

A willingness to go beyond the call of duty to ensure the customer has an unforgettable experience.

Must be able to work weekends and evenings up to midnight. You must be able and willing to work during academic and public holiday periods.


Applicants should have qualifications equivalent to 3 A levels / BTEC further education or higher.

Further opportunities:

There are opportunities to be involved in the creation of new games and experiences, and being involved with expansion plans for the company as a whole.

Extra skills that would be appreciated include:

DIY skills, skills with electronics. Experience in character role play or acting. Experience in puzzle writing. Experience in set and prop building. Experience in painting and decorating. Driving licence.

Successful applications will be invited to interview, which may be conducted in two stages.

Job Type: Part Time

Salary: At least £10.50 per hour


Application Process:

To apply, please send a CV and cover letter explaining why you believe you would be suited to the post to with the Subject “DGM Application 2023 (Full Name)”.  Please stipulate if you have a driving licence in your application. Applications without a cover letter will not be considered. 

Successful applications will be invited to interview, which may be conducted in two stages.

The position will begin in Summer 2023

Deadline June 18th 2023

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